Terms & Conditions

Terms & Conditions

By Confirming your order with us you agree to our Terms and Conditions. These are available by request info@sapphiremedia.co.uk

All DVD’s will be dispatched within 14 days of the ceremony. Uk delivery is by Royal Mail, 2nd class post. Airmail delivery is via Royal Mail. All items should be received within 3 months of despatch date, please notify us within this timescale if your order hasn`t reached you. We are happy to despatch using FedEX etc, please contact us for a quotation.

Please confirm your DVD date and time carefully, if you order the incorrect date, we are happy to exchange it (but it may be subject to a 20% restocking fee) as long as the item is returned to us in a re-saleable condition. Please email info@sapphiremedia.co.uk for further details or call 0117 953 2259.

Cancellation/Returns: If for any reason your need to cancel your order please email info@sapphiremedia.co.uk for further details or call 0117 953 2259. If you receive a faulty item, email info@sapphiremedia.co.uk or call 0117 953 2259 to arrange a replacement.

Privacy Policy: We are Sapphire Video (West) Ltd, trading as Sapphire Media we do not sell any personal data, it is purely used to fulfil the orders placed using our website

We work with Worldpay to process your credit and debit card transactions. No card information is held on our site. All payments are handled and processed by Worldpay, all prices quoted are in pounds sterling.

VAT registration number: GB 406 8382 46
Company Registration Number: 01871667

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